Exchanges & Returns

Exchanges / Returns Policy

We take great pride in our reputation for quality and excellent value. If for any reason you are dissatisfied with a purchase, we'll assist you with a prompt refund, exchange, or credit within 30 days of the purchase.

Merchandise must be in original condition, with all original packaging.

Pack your merchandise securely. Include your packing slip with a note telling us the reason for the return. If the item was a gift, please include your phone number and your e-mail address. Send the package via a traceable shipping method to:

Nature's Charms
7402 S. 189th Street.
Omaha, NE 68136

531-600-6995

We will credit the original purchaser's credit card or issue an a credit/refund, depending on the original payment method.

Shipping Charges on Exchanges / Returns 
Exchanges

If you are exchanging merchandise, you are responsible for the cost of returning it to us. Shipment of a replacement item of equal or lesser value is free of charge; however, if you would like to upgrade your shipping method or purchase additional items, you are responsible for the cost of additional items and shipping charges.

If you are returning merchandise for a refund, you are responsible for the cost of returning it to us. Unfortunately, we cannot reimburse you for the original shipping charges.